Update on Integrated Card Services

This is an update--I have called Integrated Card Service another two times and they have yet to return my call. I left a detailed message with a supervisor. Every time I call, I am told that there is no one there in a supervisory position who can take my call. They are always out of the building or not at work today. The last time I called, I told the receptionist that this sounded fishy-that there was not one person who could help me. She told me there wasn't anyone there. What do these people do all day?????

Integrated Card Service

This post is a warning!

Steve and I have a business called Team 1 Performance. We use it to sell our toolboxes and other automotive accessories. We have a website on which we used to accept credit card orders. However, the credit card service was expensive and so Steve asked me to find another one. I looked online and asked for information from several companies. One site gave me pointers on what questions to ask and what some of the terms mean and what the charges mean. So I thought I had chosen one, but when I attempted to sign up they told me that they couldn't serve us. So I did some more calling to verify some information that I had written down and I decided on another provider. Before I signed up with them, Brian Peltel of Integrated Card Service called me. I told him that I had chosen another provider. He wanted to know what their terms were and if I would use his service if he could match their terms. I told him their terms and he said that he could match it. He told me the benefit of using Integrated Card Service was that they were such a big company. He signed me up over the phone and had me enter some information online.


We received our first bill in September and lo and behold, but we were being charged the same amount we had been charged by our previous credit card company. I called them back to find out why. Brian acted like he didn't know what I was talking about. I told him that in that case I wanted to close my account. He said that I couldn't, that I had agreed to a year service contract. After he sensed that I was going to stop using them, he told me that he could offer me those terms that I was talking about for the future. I took notes on this conversation with him and I told him I wanted him to email me a copy of the terms I was agreeing to. I also verified with him twice that the only charges I would be getting each month would be the minimum discount and the statement fee if we had no purchases. He agreed that those would be the only fees. I asked him if there would be any additional charges and he said no. Well, I get the email and it does not resemble at all what we had talked about on the phone. Not only that, but every month I have been charged some "additional fees" that are given no explanation. They state in the bill that if I want detailed information regarding the "additional fees" I would have to call them or go online. This has been happening every month since we began our service with Integrated Card Service.


Last week I tried to call Brian Peltel concerning the issue. As soon as he heard my name and company he hung up on me. So I called back and told the receptionist that I wanted to speak to Brian's supervisor. She explained that he wasn't in-that he had gone home sick. She took a message and told me he would get back to me. At the end of the following day I still hadn't heard from anyone and I called again. The receptionist said that the note was still on his desk and that he should be getting to it soon. I didn't hear from him. I called again today to find out why I have not been called. Again, the supervisor was not in, nor was anyone who could speak to me.


I am just blogging about this to warn anyone else who might be using or might be considering using Integrated Card Service. They are cheating me and lying to me. I don't believe they really care if they get back to me. I am not a huge client so it is easy for them to ignore me, but if you use them, I would suggest checking your statements to make sure that they match the terms that you have agreed to. Chances are that they don't.